Shipping methods for the continental USA, Hawaii/Alaska and APO addresses:

• We ship only within the continental United States!
• Shoppers wishing to ship to Alaska, Hawaii or APO addresses must use USPS Priority Mail.  
  Most orders are shipped UPS ground to your address.
• You must include a complete street address, not a Post Office Box for UPS delivery.
• Your order will not be shipped without a full street address and phone number.
• KittyCritters.com is not responsible for late arrival caused by carrier or carrier being unable to reach the customer to set up a schedule for delivery.
• Be sure you give us a phone number you can be reached at during the day.

Return Guidelines

1. All damaged items must be claimed within 48 hours of receipt with the carrier ( ie... UPS )
2. Item(s) approved for exchange must be returned within 30 days (1 month) of the order date.
3. You must have either original receipt or a copy of receipt with the returned merchandise.
4. The item(s) must be returned in the original carton(s) without being used or damaged in any way.
5. Carefully repack the item(s) in the original shipping carton(s) and seal with clear packing tape. Carton(s) other than the original will not be accepted at our warehouse, will be returned to the sender, and no exchange will be issued.
6. Send the return items PREPAID to us at:

CollectorsCargo.com
3515 Sycamore School Road
Suite 125-117
Fort Worth, Texas 76133

Refund Policy

1. Customer must first notify shipper of reason for return.
2. Customer must handle return shipping and pay for return of merchandise.
3. Customer must safely pack and return merchandise in undamaged and unused condition within 30 days of purchase.
4. Customer will be charged a 25% restocking fee to cover all original packing and shipping charges to the customer.

The item(s) sent must be accepted by the customer. If any item(s) are refused, for any reason other than shipping damage, the customer will be responsible for original cost of shipping and a 25% restocking fee.

You may also contact us via email at sales@CollectorsCargo.com or by phone at 817.999.1691